If you have questions about our products, shipping, returns, or your order, please review the answers below. If you still need help, please contact us at support@Loomvelle.com or call +1 2532015854 during our support hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8).
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Need Help?
If you need assistance with your order, shipping, returns, or product information, please contact our customer support team. Email: support@Loomvelle.com Phone: +1 2532015854 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Pre Sale Questions
1. What products do you sell?
Loomvelle offers lampshades and natural home lighting accents designed for indoor spaces.
2. Do your products include the lamp base or bulb?
Some products may include only the lampshade, while others may vary by listing. Please check the product description carefully before placing your order to confirm exactly what is included.
3. Where do you ship from?
Orders are shipped from our fulfillment location at 1113 W. Oakdale Road, Grand Prairie, Texas 75050, USA.
4. What are your order processing and shipping times?
Order processing time is 1–3 business days.
The order cut-off time is GMT 18:00. Orders placed after GMT 18:00 will be processed on the next business day.
Estimated shipping time is 3–10 business days.
5. Do you offer returns?
Yes. We offer a 30-day return policy.
If you would like to request a return, please contact us first at support@Loomvelle.com for return instructions.
6. How long does return or exchange processing take?
Return and exchange requests are typically processed within 2–3 business days after we receive your request and review the return details.
7. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be returned to your original payment method within 3 business days.
8. What is your return address?
Our return address is:
1113 W. Oakdale Road
Grand Prairie, Texas 75050
USA
9. How can I contact Loomvelle?
You can contact us using the information below:
Email: support@Loomvelle.com
Phone: +1 2532015854
Business Address:
5701 Hemstreet Rd, Lohman, MO 65053-9686, USA
10. What are your customer support hours?
Our customer support hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT+8).